This task can be performed using Virtualtext
The Unified SMS and Web Chat Platform
Best product for this task
What to expect from an ideal product
- Combine all your SMS and web chat messages into one dashboard so you never miss a customer inquiry
- Switch between text messages and website chats without losing conversation history or context
- Set up automatic responses that work the same way whether customers reach out via SMS or web chat
- Route incoming messages from both channels to the right team members based on your business rules
- Track response times and customer satisfaction across both SMS and web chat from a single reporting view
