This task can be performed using Virtualtext
The Unified SMS and Web Chat Platform
Best product for this task
What to expect from an ideal product
- virtualtext lets your small business team handle SMS and web chat from one shared inbox, so no customer message gets missed or double-answered
- you can set up SMS support in minutes without buying hardware or hiring a developer, just a phone number and your team is live
- web chat and SMS conversations stay in sync inside virtualtext, so agents switch channels without losing context or asking customers to repeat themselves
- small teams use virtualtext to cover support across shifts by routing messages to the right person based on availability, not guesswork
- instead of juggling a texting app and a chat widget separately, virtualtext ties both into one workflow that saves time and keeps response times low
