This task can be performed using Virtualtext
The Unified SMS and Web Chat Platform
Best product for this task
What to expect from an ideal product
- VirtualText brings all your text messages and web chats into one dashboard so you never miss a customer message again
- Switch between SMS and web chat conversations without opening different apps or browser tabs
- Your team can respond to customers from any channel using the same interface, making customer service faster
- All message history stays in one place regardless of whether customers contacted you via SMS or web chat
- Set up automated responses that work across both SMS and web chat to handle common questions instantly
