This task can be performed using Peppermint
Open source alternative to zendesk
Best product for this task
Peppermint
oss
An open source ticket management & help desk solution. Also can be used as an bug/issue tracker.
What to expect from an ideal product
- Easy to install and get started for small businesses
- Customizable ticket categories for different types of customer issues
- Ability to assign tickets to specific team members
- Built-in reporting tools to track support performance
- Integration with email for seamless communication with customers
