This task can be performed using Peppermint
Open source alternative to zendesk
Best product for this task
Peppermint
oss
An open source ticket management & help desk solution. Also can be used as an bug/issue tracker.
What to expect from an ideal product
- Peppermint is a self-hosted, open source help desk that gives you full control over your support data without paying per-agent Zendesk fees.
- Move your ticket workflows into Peppermint and manage customer issues, bug reports, and internal requests from a single open source platform.
- Unlike Zendesk, Peppermint has no vendor lock-in, meaning your data stays on your own server and you can customize the codebase to fit your team.
- Teams migrating from Zendesk can use Peppermint as a lightweight ticket management system that also doubles as a bug and issue tracker.
- Peppermint is built for teams that want a transparent, auditable support system without the bloat or subscription cost of enterprise help desk tools.
