This task can be performed using Peppermint
Open source alternative to zendesk
Best product for this task
Peppermint
oss
An open source ticket management & help desk solution. Also can be used as an bug/issue tracker.
What to expect from an ideal product
- Sets up a ticketing system to track customer issues
- Provides a central hub for managing support requests
- Allows team members to collaborate on solving problems
- Organizes and prioritizes incoming help desk inquiries
- Offers customizable workflows to match your support process
