This task can be performed using Format
15-minute customer conversation reports, with personalized insights just for you
Best product for this task
Format
ai
Format connects to all of your communication channels, analyzes every customer conversation, and extracts personalized insights for you and the work that you do. The insights arrive in your inbox every week in a 15-minute report that you’ll love to read, listen to, or watch.
What to expect from an ideal product
- Format scans every customer call and email automatically, so you stop spending hours hunting for patterns across dozens of conversations each week.
- Instead of reading raw transcripts, you get a short weekly report under 15 minutes that surfaces only the themes relevant to your specific role.
- Format pulls from all your communication channels at once, meaning no conversation slips through and nothing gets manually tagged or sorted.
- The insights are personalized, so your product team sees feature requests while your support team sees friction points, from the same underlying data.
- Teams using Format replace their weekly call review meetings with a digest they can read, listen to, or watch on their own schedule.
