This task can be performed using Format
15-minute customer conversation reports, with personalized insights just for you
Best product for this task
Format
ai
Format connects to all of your communication channels, analyzes every customer conversation, and extracts personalized insights for you and the work that you do. The insights arrive in your inbox every week in a 15-minute report that you’ll love to read, listen to, or watch.
What to expect from an ideal product
- Format automatically pulls conversations from all your communication tools like email, chat, and support tickets so you don't have to manually gather feedback from different places
- The platform reads through every customer interaction and picks out the important feedback points, saving you hours of going through messages yourself
- You get one simple weekly report instead of checking multiple dashboards and apps to see what customers are saying
- The insights are tailored to your specific role and responsibilities, so you only see feedback that matters to your work
- Each report takes just 15 minutes to review and comes in your preferred format - whether you want to read, listen, or watch the summary
