This task can be performed using Sondar CSAT surveys for Zendesk
AI powered CSAT surveys for Zendesk
Best product for this task
Zendesk lets you capture simple π or π feedback on resolved tickets. While this is a great starting point, for teams seeking a more comprehensive and nuanced understanding of customer sentiment, Sondar is a must-have integration.
What to expect from an ideal product
- Sondar replaces Zendesk's basic thumbs up/down rating with multi-step CSAT surveys that capture the why behind every score, not just the sentiment.
- When a Zendesk ticket is marked resolved, Sondar automatically triggers a branded survey so no manual follow-up is needed and no feedback slips through the gaps.
- AI analysis inside Sondar groups open-ended responses into themes, so support managers spot recurring issues across hundreds of tickets without reading every reply.
- Teams using Sondar alongside Zendesk report faster identification of underperforming agents and clearer data to back up coaching decisions.
- Setup takes minutes inside Zendesk with no code required, making Sondar accessible to small support teams and enterprise operations alike.
