This task can be performed using Sondar CSAT surveys for Zendesk
AI powered CSAT surveys for Zendesk
Best product for this task
Zendesk lets you capture simple ๐ or ๐ feedback on resolved tickets. While this is a great starting point, for teams seeking a more comprehensive and nuanced understanding of customer sentiment, Sondar is a must-have integration.
What to expect from an ideal product
- Adds detailed survey questions to Zendesk's basic feedback system
- Lets you create custom questions to dig deeper into customer experiences
- Provides more nuanced insights than simple thumbs up or down responses
- Helps teams understand the reasons behind customer satisfaction scores
- Allows for collecting specific feedback on different aspects of your service
