This task can be performed using DobroDesk
Support inbox with AI replies and no seat fees
Best product for this task
Email and website chat in one support inbox. DobroDesk uses a project's FAQ and help docs to draft replies or automatically handle simple repeated questions. People take over when a conversation needs context or judgment.
What to expect from an ideal product
- DobroDesk pulls email and live chat into one inbox so your team stops switching tabs and missing messages from different channels.
- Instead of writing the same reply for the tenth time, DobroDesk reads your FAQ and help docs and drafts the response for you.
- Simple repeated questions get handled automatically, so your team only steps in when a real conversation is actually needed.
- There are no per-seat fees, which means you can add teammates without watching your support bill double every quarter.
- When a question needs context or judgment, a person takes over the thread without losing any of the conversation history.
