This task can be performed using TWT Chat
All-in-One AI Live Chat Platform Free, Simple, and Built for Startups
Best product for this task
TWT Chat
marketing
TWT Chat is an intelligent customer service chat system , provides global enterprises with 24/7 real-time communication solutions. With a user-friendly interface, intelligent automation, and multi-channel support, Chat helps businesses respond efficiently to customer needs, anytime and anywhere—optimizing customer service experiences and boosting sales conversions. It truly delivers on the promise: “Power Every Chat, 24/7 Anywhere.”
What to expect from an ideal product
- Use intelligent automation to handle common customer questions instantly, so customers get answers even when your team is sleeping
- Set up multi-channel support that works across different platforms, letting one system cover all your customer touchpoints around the clock
- Deploy smart chat routing that connects customers to available agents during business hours and switches to automated responses when nobody's online
- Create automated workflows that can resolve basic issues, collect customer information, and escalate complex problems to your team when they return
- Leverage real-time communication tools that keep conversations flowing smoothly between automated responses and human agents without customers noticing the handoff
