This task can be performed using TWT Chat
All-in-One AI Live Chat Platform Free, Simple, and Built for Startups
Best product for this task
TWT Chat
marketing
TWT Chat is an intelligent customer service chat system , provides global enterprises with 24/7 real-time communication solutions. With a user-friendly interface, intelligent automation, and multi-channel support, Chat helps businesses respond efficiently to customer needs, anytime and anywhere—optimizing customer service experiences and boosting sales conversions. It truly delivers on the promise: “Power Every Chat, 24/7 Anywhere.”
What to expect from an ideal product
- Connect all your customer messages from email, social media, and live chat into one dashboard so you never miss a conversation
- Set up automated responses that work across every channel, giving customers instant replies whether they contact you through Facebook, WhatsApp, or your website
- Use the smart routing feature to send different types of questions to the right team members, no matter which platform the customer used to reach out
- Track all customer interactions in one place with conversation history that follows customers across channels, so your team always knows the full story
- Configure custom workflows that trigger the same actions whether someone contacts you via chat widget, mobile app, or social messaging platforms
