This task can be performed using Easychatdesk
Live chat software and customer support tool
Best product for this task

Easychatdesk
productivity
A free live chat widget for your website, easy to use, and a customer support tool for small businesses. CRM ticketing features included

What to expect from an ideal product
- Get a free chat widget on your website and handle customer conversations from one simple dashboard
- Turn chats and emails into tickets that you can track and resolve without paying for extra software
- Keep all customer info and conversation history in one place without monthly subscription fees
- Share tickets with team members and assign conversations to specific people for free
- Organize customer requests by priority and status using basic ticketing features at no cost