Locate the runbooks for a given service using Whoowns

This task can be performed using Whoowns

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Whoowns

team-tools

Whoowns collects all the most common questions rolled up into one query such as: • Who owns this? • Who's on-call for this service? • What else is this known as? • What's the teams ask channel? • Where are the runbooks? • Which team members are within their working hours? • Who are the team members of this team?

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What to expect from an ideal product

1. Use the “Where are the runbooks?” query in Whoowns to directly find the location of runbooks.
2. Identify the on-call team member for the service to get immediate assistance on runbook location.
3. Find alternate names of services to ensure you are looking for the right service runbooks.
4. Contact the team’s ask channel through Whoowns for more detailed guidance on locating runbooks.
5. Check working hours of team members through Whoowns to know the best time to reach out for help.