This task can be performed using TimelinesAI
Unify your team’s WhatsApp workflow with TimelinesAI—multiple numbers, CRM sync, automated messages, and real-time collaboration.
Best product for this task
TimelinesAI
tech
If your team manages customer communication on WhatsApp, TimelinesAI is your essential toolkit. It unifies multiple accounts, provides chat access to all team members, and ensures seamless collaboration without the need to share phones or web sessions. Built-in analytics, message tagging, and CRM integration give your team complete control and visibility. From customer service to business development, TimelinesAI ensures every message counts and every lead is tracked.
What to expect from an ideal product
- Connect multiple WhatsApp accounts to one dashboard so your entire team can see and respond to customer messages from any device
- Give team members their own login access to view chat history and ongoing conversations without needing to share personal phones or WhatsApp Web sessions
- Track which team member handled each conversation with built-in message tagging and assignment features to maintain accountability
- Sync customer information directly with your existing CRM system so everyone stays updated on lead status and customer details
- Monitor team performance and response times through analytics that show message volume, response rates, and customer engagement patterns
