How to create and manage IT support tickets directly in Slack without switching platforms

This task can be performed using Ravenna ai

AI-powered internal support platform for teams

Best product for this task

Ravenna ai

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Ravenna is an AI-native internal support and IT Service Management platform that uses Slack as its primary interface. The platform enables conversational ticketing and smart categorization so employees can create, track and resolve tickets without leaving Slack.

AIITSMInternal SupportWorkflow AutomationSlack IntegrationProductivityBusiness SoftwareSaaSHelpdeskAutomation

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What to expect from an ideal product

1. Submit support requests by typing natural messages directly in Slack channels instead of logging into separate ticketing systems
2. Track ticket status and get real-time updates through Slack notifications without opening external platforms
3. Let the AI automatically sort and route your requests to the right support teams based on your message content
4. View your complete ticket history and previous conversations within the same Slack interface you use daily
5. Collaborate with IT staff and get responses through threaded Slack conversations that keep all context in one place

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