How to streamline IT service management workflows through conversational interfaces

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AI-powered internal support platform for teams

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Ravenna ai

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Ravenna is an AI-native internal support and IT Service Management platform that uses Slack as its primary interface. The platform enables conversational ticketing and smart categorization so employees can create, track and resolve tickets without leaving Slack.

AIITSMInternal SupportWorkflow AutomationSlack IntegrationProductivityBusiness SoftwareSaaSHelpdeskAutomation

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What to expect from an ideal product

1. Employees can create and manage support tickets directly through Slack conversations instead of switching between multiple applications and complex ticketing systems
2. Smart AI categorization automatically sorts and prioritizes incoming requests, removing the manual work of routing tickets to the right teams
3. Real-time ticket tracking happens within the same chat interface where the request started, keeping everyone updated without extra tools or dashboards
4. Support teams can resolve common issues through guided conversational flows that walk users through solutions step-by-step
5. The entire support process flows naturally through everyday team communication, cutting down response times and eliminating the friction of traditional help desk portals

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