How to centralize customer messaging across multiple channels in one platform

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Powerful customer messaging, one platform for every channel

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Knock

marketing

Knock centralizes customer messaging for product-led teams, turning real-time product and warehouse data into orchestrated journeys across email, SMS, push, chat, and in-app. It combines a visual workflow editor with developer-grade SDKs and CLI to ship scalable, personalized engagement faster.

notification infrastructuremultichannel orchestrationengagement workflows

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What to expect from an ideal product

1. Knock brings all your customer messaging channels into one dashboard so you can manage email, SMS, push notifications, chat, and in-app messages from a single place
2. The visual workflow editor lets you map out customer journeys across multiple touchpoints without writing complex code or juggling different tools
3. Real-time data integration means your messages stay consistent whether customers interact through your app, website, or mobile device
4. Developer SDKs and CLI tools make it easy to connect your existing systems and scale messaging without rebuilding your tech stack
5. Automated message orchestration ensures customers get the right message at the right time on their preferred channel, reducing manual work and improving response rates

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