This task can be performed using Cossistant
Cossistant is the open-source support framework that puts human and AI help right in your React app with custom actions and UI.
Best product for this task
Cossistant
tech
Cossistant is the open-source support framework that puts human and AI help right in your React app with custom actions and UI.
What to expect from an ideal product
- Drop Cossistant directly into your React components to give users instant access to both chatbot responses and live human support without leaving your app
- Set up custom actions that let users trigger specific help flows, like screen sharing or form assistance, right from the support widget
- Configure the framework to automatically route simple questions to AI while escalating complex issues to human agents based on your rules
- Build your own support UI components that match your app's design instead of using generic third-party chat widgets
- Connect your existing help desk tools and knowledge base so everything works together through one unified interface
