This task can be performed using Ticketdesk AI
Ticketdesk AI is a smart helpdesk software that uses AI agents to reply to tickets, set tags, and assign them to the right team members automatically.
Best product for this task
Ticketdesk AI
productivity
Ticketdesk AI is a smart helpdesk software that uses AI agents to reply to tickets, set tags, and assign them to the right team members automatically.
What to expect from an ideal product
- Use AI agents to automatically scan ticket content and apply relevant tags based on the issue type, urgency, and subject matter
- Set up smart routing that assigns tickets to the right team members based on their skills and current workload
- Train the AI to recognize patterns in customer requests and categorize them into departments like billing, technical support, or sales
- Enable automatic priority scoring that tags urgent tickets and escalates them to senior staff members
- Create custom tagging rules that help sort tickets by product, customer type, or complexity level without manual input
