This task can be performed using Cekura ai
Monitor and Test Voice & Chat AI Agents
Best product for this task
Cekura provides an end-to-end platform for automated testing and monitoring of conversational AI agents (voice and chat).
What to expect from an ideal product
- Set up automated test scenarios that run continuously against your voice AI agent to catch performance drops before users notice them
- Track key metrics like response accuracy, conversation completion rates, and user satisfaction scores through real-time dashboards
- Create custom monitoring rules that send instant alerts when your voice agent starts giving wrong answers or fails to understand common requests
- Run parallel tests across different voice scenarios and user types to spot patterns in where your AI agent struggles most
- Use conversation flow analysis to identify exactly where users drop off or get frustrated during voice interactions
