This task can be performed using EasyChatDesk - customer support tool with AI
EasyChatDesk: Live chat, help desk, and AI chatbot software for faster, smarter support.
Best product for this task
EasyChatDesk is an all-in-one customer support solution that combines live chat, AI chatbot, help desk, and ticketing into a single platform. Engage visitors in real time, automate FAQs, and manage conversations from one unified inbox. Affordable and simple to use, it helps e-commerce stores, agencies, and growing businesses deliver faster replies, boost sales, and keep customers happy.
What to expect from an ideal product
- EasyChatDesk brings all your customer messages into one inbox, so you can handle live chat, emails, and support tickets without jumping between different tools
- The AI chatbot handles basic questions automatically, filtering out simple requests so you can focus on conversations that need your personal attention
- Smart conversation routing sends the right messages to the right team members, preventing important customer inquiries from getting lost or overlooked
- Real-time notifications keep you updated on new messages across all channels, helping you respond quickly and stay on top of every conversation
- Built-in ticketing system tracks conversation history and customer details in one place, making it easy to pick up where you left off and provide consistent support
