This task can be performed using EasyChatDesk - customer support tool with AI
EasyChatDesk: Live chat, help desk, and AI chatbot software for faster, smarter support.
Best product for this task
EasyChatDesk is an all-in-one customer support solution that combines live chat, AI chatbot, help desk, and ticketing into a single platform. Engage visitors in real time, automate FAQs, and manage conversations from one unified inbox. Affordable and simple to use, it helps e-commerce stores, agencies, and growing businesses deliver faster replies, boost sales, and keep customers happy.
What to expect from an ideal product
- EasyChatDesk's AI chatbot handles common customer questions automatically, so your team doesn't have to answer the same things over and over again
- The unified inbox brings all customer messages together in one place, making it easy to manage both automated responses and live conversations without switching between tools
- Smart automation kicks in for frequently asked questions while seamlessly transferring complex issues to human agents when needed
- Real-time visitor engagement means customers get instant responses even when your support team is offline or busy with other tickets
- The platform learns from your existing support conversations to improve automated responses and help customers faster each time they reach out
