This task can be performed using SaaSBox
Ultimate toolkit for SaaS developers
Best product for this task
SaaSBox
dev-tools
SaaSBox is the swiss army knife for SaaS teams who need to move fast without duct-taping together 10 different tools. Get feedback widgets, bug reporting with full console logs, changelogs, support chat, and engagement analytics, using easy embeddable lightweight widgets. Install with copy-paste, customise to match your brand, and connect instantly to Slack, Discord, email. Stop losing users to clunky feedback loops and start building the kind of support experience that retains customers.
What to expect from an ideal product
- Drop SaaSBox's feedback widget anywhere on your site with simple copy-paste code and users can report bugs while their console logs get captured automatically in the background
- Console errors, network requests, and user actions get recorded in real-time so you see exactly what happened before the bug occurred instead of guessing from vague reports
- Users can highlight specific parts of your app, add screenshots, and describe issues while SaaSBox grabs all the technical details behind the scenes
- Bug reports flow directly into your Slack or Discord channels with complete console data attached, so your dev team can start fixing issues right away
- Built-in feedback forms let users share thoughts and problems without leaving your app, while you get the full technical context needed to actually solve their issues
