This task can be performed using Feedbackview
Turn feedback into happy customers with AI.
Best product for this task
Turn feedback into happy customers with our AI-powered feedback widget, automatic prioritization, smart assignment, powerful helpdesk, and automatic responses.
What to expect from an ideal product
- Use Feedbackview's AI-powered responses that adapt to each customer's specific concern and tone instead of sending generic copy-paste replies
- Set up smart response templates that pull in customer names, purchase history, and feedback details to make every automated message feel personally written
- Configure the automatic prioritization feature to send warmer, more detailed responses to upset customers while keeping lighter tones for general feedback
- Let the smart assignment system route feedback to team members who can add personal touches before the automated response goes out
- Customize response rules based on feedback type so product complaints get different personal elements than praise or feature requests
