Set up automated WhatsApp reply bots for customer support using Whatsbox

This task can be performed using Whatsbox

Best product for this task

Whatsbox

marketing

Self hosted - Bulk Sender, Chat, Bots, SaaS - automate your WhatsApp marketing, offer support, and interact with clients using reply bots. Now also via 📱 app.

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What to expect from an ideal product

1. Create smart reply bots that answer common customer questions right away using predefined responses
2. Set up automated welcome messages and menu options to guide customers through basic support flows
3. Route complex queries to live agents while handling routine questions automatically
4. Schedule follow-up messages and reminders to keep customers updated on their support tickets
5. Manage multiple customer conversations at once with organized bot workflows and chat labels