This task can be performed using Ticketdesk
Ticketdesk AI is a smart helpdesk software that uses AI agents to reply to tickets, set tags, and assign them to the right team members automatically.
Best product for this task
Ticketdesk AI is a modern helpdesk solution powered by artificial intelligence. It automates repetitive support tasks by responding to tickets via email, setting tags, and assigning issues to the right team members in your customer support team. Designed for speed and accuracy, Ticketdesk AI helps companies scale their support operations, reduce agent workload, and deliver faster response to support tickets with flexible features like Bring Your Own Model (BYOM), training AI agents with your own documentation, and smart automation to handle tickets automatically.
What to expect from an ideal product
- Ticketdesk automatically reads incoming tickets and assigns them to the right team members based on the issue type and complexity, removing manual sorting work from agents
- The AI system adds relevant tags to tickets as they come in, so agents don't have to spend time categorizing and labeling support requests
- Smart automation handles common questions and routine tickets without human input, letting agents focus on complex issues that actually need their expertise
- The system learns from your company's documentation to give accurate responses, which means fewer tickets get bounced between departments or require follow-up
- Built-in email responses take care of standard inquiries instantly, cutting down the number of tickets that pile up in agent queues
