This task can be performed using Ticketdesk
Ticketdesk AI is a smart helpdesk software that uses AI agents to reply to tickets, set tags, and assign them to the right team members automatically.
Best product for this task
Ticketdesk AI is a modern helpdesk solution powered by artificial intelligence. It automates repetitive support tasks by responding to tickets via email, setting tags, and assigning issues to the right team members in your customer support team. Designed for speed and accuracy, Ticketdesk AI helps companies scale their support operations, reduce agent workload, and deliver faster response to support tickets with flexible features like Bring Your Own Model (BYOM), training AI agents with your own documentation, and smart automation to handle tickets automatically.
What to expect from an ideal product
- Set up AI agents that read incoming tickets and craft personalized email responses based on your company's documentation and knowledge base
- Configure automatic tagging rules so tickets get properly categorized by issue type, priority level, or product area without manual sorting
- Create smart assignment workflows that route tickets to the right team members based on their expertise and current workload
- Train your AI using your existing help articles and internal documentation so responses match your brand voice and company policies
- Use the Bring Your Own Model feature to connect your preferred AI system and fine-tune automated responses for better accuracy over time
