How to prevent AI chatbots from giving incorrect answers to customer inquiries

How to prevent AI chatbots from giving incorrect answers to customer inquiries

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AI support agents that don’t hallucinate, live in 10 mins. CoSupport AI handles up to 90% of repeat tickets with 99% accuracy. Train it on your content, connect to Zendesk, Intercom, Freshdesk, Salesforce, and more. Unlimited AI replies from $99/mo

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What to expect from an ideal product

  1. Train the AI agent on your specific company content and knowledge base to ensure it only draws from accurate, approved information when responding to customers
  2. Connect directly to your existing help desk platforms like Zendesk or Intercom so the AI learns from your actual ticket history and proven solutions
  3. Set up the system in just 10 minutes to avoid long implementation periods where incorrect answers might slip through during extended training phases
  4. Monitor the 99% accuracy rate through built-in tracking that flags potentially wrong responses before they reach customers
  5. Use unlimited AI replies to handle repeat questions consistently, reducing the chance of human agents giving different or incorrect answers to the same problems

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