This task can be performed using CoSupport AI
AI Support Agent
Best product for this task
AI support agents that don’t hallucinate, live in 10 mins. CoSupport AI handles up to 90% of repeat tickets with 99% accuracy. Train it on your content, connect to Zendesk, Intercom, Freshdesk, Salesforce, and more. Unlimited AI replies from $99/mo
What to expect from an ideal product
- CoSupport AI connects directly to Zendesk and Intercom through built-in integrations that take just 10 minutes to set up without any complex coding or technical expertise required
- The platform automatically pulls your existing ticket history and knowledge base content from your helpdesk to train the AI agent on your specific support processes and responses
- AI agents handle up to 90% of repetitive customer inquiries within your existing helpdesk interface, so your team continues using the same familiar tools and workflows
- Real-time sync ensures all AI conversations and ticket updates appear instantly in your Zendesk or Intercom dashboard, maintaining complete visibility and control over customer interactions
- The system works alongside your human agents by escalating complex issues automatically while handling routine questions, creating a seamless handoff process that customers won't even notice
