This task can be performed using Hyperengage
The AI-Powered GTM Assistant That Anticipates, Automates, and Elevates Growth
Best product for this task
Hyperengage is the AI-powered GTM assistant that equips Customer Success and Account Management teams with the insights and automation needed to drive retention, expansion, and revenue growth.
What to expect from an ideal product
- Hyperengage monitors customer behavior patterns in real-time to spot early warning signs like decreased usage, delayed payments, or reduced engagement before customers decide to leave
- The platform automatically sends personalized outreach messages and offers to at-risk customers based on their specific usage patterns and potential pain points
- Customer Success teams get instant alerts when accounts show churn indicators, allowing them to reach out proactively rather than waiting for cancellation requests
- The system tracks customer health scores across multiple touchpoints and creates automated workflows to nurture struggling accounts with targeted content and support
- Account managers receive actionable recommendations on which customers to prioritize and exactly what steps to take to prevent churn based on similar customer success stories
