This task can be performed using RateUp
Engage Better. Grow Faster.
Best product for this task
RateUp
marketing
RateUp is a powerful WhatsApp Business API solution that unifies customer engagement into one seamless platform. Instead of juggling 4–5 different tools for feedback, loyalty, support, and marketing, RateUp brings it all together with chat automation, smart feedback flows, and a unified inbox. By centralizing conversations, you don’t just respond faster—you build loyalty, increase retention, and drive repeat sales effortlessly.
What to expect from an ideal product
- RateUp connects all your customer touchpoints through WhatsApp Business API, so you can handle feedback collection, loyalty rewards, support tickets, and marketing campaigns without switching between multiple apps
- The unified inbox feature lets you see every customer conversation in one place, making it easy to track their journey from first contact to repeat purchase while keeping context across all interactions
- Smart automation handles routine tasks like sending feedback surveys after purchases, updating loyalty points, and triggering personalized marketing messages based on customer behavior
- Built-in feedback flows automatically collect reviews and ratings, then route unhappy customers to support while encouraging satisfied customers to share positive experiences publicly
- The platform tracks customer data across all channels, helping you spot trends, reward loyal customers instantly, and send targeted offers that actually convert into sales
