How to implement pay-per-resolution pricing for customer support automation

How to implement pay-per-resolution pricing for customer support automation

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Robylon is an Agentic AI platform for Customer Support and pre-sales that automates over 90% of queries across Chat, Email, Tickets and Voice. At Robylon, we deliver 99% accuracy from day one with human-in-the-loop oversight and a transparent pay-per-resolution model.

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What to expect from an ideal product

  1. Robylon AI charges clients only when customer issues are actually resolved, not for every interaction or monthly subscription, making costs directly tied to successful outcomes
  2. The platform tracks resolution status across all channels (chat, email, tickets, voice) and automatically identifies when a customer query has been fully addressed before triggering payment
  3. Human oversight agents verify that automated resolutions meet quality standards before the pay-per-resolution billing kicks in, ensuring customers only pay for genuine problem-solving
  4. Built-in analytics separate successful resolutions from partial responses or escalations, so businesses can see exactly what they're paying for and measure ROI per resolved case
  5. The transparent billing model lets companies set resolution budgets upfront and scale support costs based on actual customer satisfaction rather than agent hours or software licenses

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