This task can be performed using Fly Orbit
Say goodbye to guesswork - All-in-one customer feedback platform
Best product for this task
Fly Orbit
tech
Fly Orbit is a customer feedback collection tool that helps teams gather, manage, and prioritize feedback from multiple sources in one place. It offers customizable feedback boards and changelog publishing to keep customers informed. Key features include backlog management, development status, and public roadmaps for transparency. Users can control feedback board privacy, merge duplicates, enable upvotes/downvotes, comments on posts, ensuring efficient collaboration and decision-making.
What to expect from an ideal product
- Fly Orbit brings together feedback from emails, social media, support tickets, and surveys into one dashboard so you don't have to jump between different tools
- The platform lets you set up custom feedback boards for different products or teams, making it easy to sort and organize incoming suggestions by category
- Built-in duplicate detection automatically finds and merges similar feedback requests, preventing your team from working on the same issue multiple times
- Public voting and commenting features help you spot which customer requests matter most, so you can focus on changes that will impact the biggest number of users
- The backlog management system connects directly to your development workflow, letting you track feedback from initial submission through to completed features on your public roadmap
