This task can be performed using Grais
Everyone deserves to be understood.
Best product for this task
What to expect from an ideal product
- Grais integrates directly into your existing chat platforms and messaging tools, so support teams don't need to switch between different systems
- The AI agent handles routine customer questions instantly, freeing up human agents to focus on complex issues that actually need personal attention
- It learns from your company's specific support history and processes, giving customers accurate answers that match your brand voice and policies
- Customers get help right away without waiting in queues, even during busy periods or outside business hours
- The system tracks common customer problems and suggests improvements to your support process based on real conversation data
