This task can be performed using SmoothStay
Built for vacation rental hosts: branded digital guides that do the talking for you.
Best product for this task
SmoothStay lets you welcome guests with confidence, whether you're managing one home or an entire portfolio. Its user-friendly interface makes it easy to create stunning, detailed guidebooks for each of your properties. Built by experienced hosts, the platform addresses the nuances of short-term rental management—from streamlining arrival instructions to handling local recommendations—all while saving you hours of admin work.
What to expect from an ideal product
- Creates digital guidebooks that walk guests through check-in steps, from finding the lockbox to getting inside, reducing confusion and support calls
- Sends arrival instructions automatically based on booking dates, so guests get the right information at the right time without you having to remember
- Lets you customize check-in details for each property, including specific door codes, parking spots, and entrance instructions that update in real-time
- Provides a mobile-friendly format that guests can easily access on their phones while standing at your front door
- Handles common check-in questions upfront through detailed guides, cutting down on last-minute texts and calls from confused guests
