How to provide multilingual customer support and reduce response times for eCommerce platforms

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EngageChat helps businesses automate customer engagement through intelligent AI-powered chatbots. With seamless CRM integrations, lead qualification, and multilingual support, EngageChat improves response time and conversion. Perfect for startups, agencies, and eCommerce platforms.

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What to expect from an ideal product

1. EngageChat's AI chatbots instantly respond to customer questions in multiple languages, cutting down wait times from hours to seconds
2. The platform automatically detects customer language preferences and switches conversation flow to match their native tongue without manual intervention
3. Built-in CRM integration lets support teams access customer history and previous conversations across all languages in one dashboard
4. Smart lead qualification routes complex multilingual inquiries to the right human agents while handling simple questions automatically
5. Pre-built eCommerce templates support common customer scenarios like order tracking, returns, and product questions in over 50 languages