This task can be performed using Chattermate
No code AI Customer Support Agent
Best product for this task
ChatterMate is an AI-powered customer support platform that combines AI agents with human oversight for 24/7 support.
What to expect from an ideal product
- Set up automated AI agents that handle common customer questions instantly, while human supervisors monitor conversations and step in when needed
- Create smart routing that sends simple issues to AI and escalates complex problems to human agents without customers noticing the handoff
- Use pre-built templates and workflows so you don't need coding skills to train your AI on your specific products and company policies
- Monitor all AI conversations in real-time through a dashboard where human agents can jump in, correct responses, or take over chats completely
- Schedule human oversight coverage across time zones so there's always someone watching the AI agents, even during nights and weekends
