How to prevent voice AI agents from forgetting customer interaction history

How to prevent voice AI agents from forgetting customer interaction history

This task can be performed using Orthanc Memory Engine

Your voice AI forgets. Fix that.

Best product for this task

Orthan

Orthanc provides persistent memory for voice AI agents. With sub-200ms retrieval times and 99% accuracy, voice AI platforms like Vapi, Retell AI, and Bland AI can remember every caller interaction. Features include automatic fact extraction, contradiction detection, and per-caller memory isolation. HIPAA-ready design with simple two-API integration.

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What to expect from an ideal product

  1. Integrate Orthanc's two-API system to automatically capture and store every voice conversation as it happens, creating a permanent record that survives across all customer calls
  2. Set up per-caller memory isolation so each customer's interaction history stays separate and private, letting your voice AI pick up exactly where previous conversations left off
  3. Use the automatic fact extraction feature to pull out key details from conversations without manual work, building rich customer profiles that get smarter with each interaction
  4. Enable contradiction detection to catch when new information conflicts with past conversations, helping your voice AI ask clarifying questions instead of getting confused
  5. Deploy the sub-200ms memory retrieval to give your voice AI instant access to relevant conversation history mid-call, making interactions feel natural and informed

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