How to close the feedback loop with customers using roadmaps and changelogs

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FeatureOS is a complete customer feedback platform designed for modern SaaS teams. It helps you collect insights through in-app forms, manage feedback with boards and moderation, and close the loop via roadmaps and changelogs, all in one place. Whether you're capturing feature requests, following up post-demo, or guiding users with a knowledge base, FeatureOS brings clarity, structure, and speed to your product feedback workflow.

customer feedbackfeedback boardproduct roadmapfeature requestschangelogknowledge basein-app surveysproduct managementSaaS toolsuser insights

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1. Create public roadmaps that show customers exactly which features you're building based on their requests, making them feel heard and valued
2. Publish regular changelogs that highlight new releases and directly mention the customers or feedback that inspired each update
3. Set up automated notifications so users get updates when their specific feature requests move from idea to development to launch
4. Use feedback boards to let customers see their suggestions alongside others, creating transparency about what's being considered and prioritized
5. Build a complete feedback trail from initial request through roadmap inclusion to final delivery, so customers can track their impact on your product

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