How to automate customer service while maintaining compliance and control over AI responses

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HoverBot is an AI-powered chatbot management platform that helps businesses create, customize, and deploy chatbots across websites and communication channels. With built-in knowledge base integration, compliance controls, and modular AI skills, HoverBot makes it easy to automate customer conversations while staying in control.

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1. Set up approval workflows that require human review before AI responses go live, ensuring every automated reply meets your company standards
2. Create custom response templates with pre-approved language that the chatbot pulls from, keeping all customer interactions within your compliance boundaries
3. Use the knowledge base integration to feed your chatbot only verified company information, preventing it from making up answers or sharing outdated details
4. Configure different permission levels for various team members so managers can oversee what the chatbot learns and says without micromanaging every conversation
5. Monitor all chatbot conversations through built-in reporting tools that flag potential compliance issues and track response accuracy over time

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