This task can be performed using Conduit AI
Conversational AI
Best product for this task
Conduit is the platform for building, training, and iterating on conversational AI agents. We unify business communication in a single inbox where AI agents work alongside your team to automate conversations, all while continuously improving.
What to expect from an ideal product
- Conduit AI handles routine customer questions automatically while letting your team jump in whenever needed through a shared inbox system
- The platform learns from your team's responses and gets better at handling similar conversations over time without replacing human judgment
- You can set up rules for when conversations should be passed to human agents, like complex issues or unhappy customers
- All automated and human conversations happen in one place, so your team can easily monitor what the AI is saying to customers
- The system tracks conversation quality and lets you adjust the AI's responses based on real customer feedback and outcomes
